Current business status: No issues experienced.
As you are all aware, the UK Government is now in a 'lockdown' therefore the UK British public must stay at home. People are only allowed to leave their home for one of the following reasons;
- Shopping for basic necessities, as infrequently as possible.
- One form of exercise a day - for example a run, walk, or cycle - alone or with members of your household.
- Any medical need, to provide care or to help a vulnerable person.
- Travelling to and from work, but only where this is absolutely necessary and cannot be done from home.
As you will all know from Martin's message, we supply a number of essential facilities with products and a number of our customers service the most vulnerable through social housing frameworks, for these reasons we are continuing to operate.
All employees that have the capability to work at home are doing so, this includes back office and the Customer care with the phones all redirected.
The Stonecross Methven Experience Centre site is now closed and the Distribution Hub is continuing to prepare and send out all daily orders.
If anyone has any concerns or needs further advice please contact Steve Rothwell OR Gemma Finch.
- Wash your hands often, with soap and water, and use hand sanitizer regularly
- Avoid touching your nose, eyes and mouth
- Cover your cough or sneeze with a tissue and throw the tissue in the bin
- Use the surface cleaner available at all sites to clean your desk, mouse and keyboard when you arrive and leave each day
In light of the ever-changing situation surrounding Covid-19, the following procedures are intended to help everyone within Methven UK to manage any potentially difficult situations positively and helpfully in order to minimise any damage to the company and its employees.
Please read the below carefully. It is essential that all employees follow these procedures.
In the event of any member of staff being diagnosed with the virus or the business being directly affected by the outbreak, under no circumstances must any employee of Methven UK make any press, radio or television statement or submit for publication any letter, article or statement relating directly or indirectly to the business.
In the event that you are contacted directly by a journalist, all media enquiries must be referred to the marketing department. The marketing team will act as the internal point of contact.
In the unlikely event that a member of the marketing department is unavailable, you should take the journalists name, number and email address, plus the question they want answering and their deadline. Remember, do not answer any questions yourself. Advise the journalist that someone will get back to them shortly and continue contacting the marketing department until the enquiry has been logged.
Marketing department contacts:
- Steve Rothwell 07968 515788
If you receive a telephone call from a journalist, they will either ask for someone by name or ask for the press office department (this is marketing) or ask for guidance from reception on who they should speak to. It is likely at this stage, that he/she won’t reveal who they are, but if he/she does please advise them to talk to a member of the marketing department. If they don’t reveal who they are, ask where they are calling from and if it is a media title, again ask them to talk to a member of the marketing department.
If the marketing team is not available and the journalist is persistent, politely take the name, number, email, plus the questions they want answering and their deadline and say someone will return their call. Remember, do not answer any questions yourself and make sure you pass on the details asap.
If there is a much bigger media issue, the senior management team will need to brief all employees, especially if any national broadcast media is involved.
If the media is ever situated outside the office premises, do not engage in any conversation and do not answer any questions.
In light of the announcements by the Government yesterday and the rapidly changing situation regarding the outbreak of Covid-19, we would like to ask all members of staff to be conscious of any content relating to this topic that they are sharing on social channels, particularly those that are used primarily for business, such as LinkedIn. There are many gifs, memes and fake news stories circulating online that are intended to be humorous but could obviously cause unintentional offence or anxiety to anyone who has been directly affected by the virus themselves or who have friends or family who have been. Therefore we would kindly ask everyone not to share these on their channels.
Under no circumstances must an employee make any negative comments or share any confidential business information on social media relating directly or indirectly to the business or affairs of the company. If any employee is found to be doing so then, HR will take action.